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“Mary involved the management team in creating a change plan that would shift the whole organization to a more customer-focused strategy through newly defined leadership behaviors and competencies.” More

Nancy Calcese, former HR Manager at Hewlett Packard

"Anna was retained to help guide a massive culture change in support of a business process reengineering project. The company was asked to move from an institutional/bureaucratic model to one less hierarchical, and more collaborative and dynamic." More

Jack Devlin, Director and Project Manager, Underwriting California State Automobile Association

Organizational Design & Development

E&W are skilled practitioners in designing both an organization's "hardware" (e.g. structure, systems and procedures) and its "software" (e.g. culture, leadership, team and individual behavior), ensuring that all of these complex factors are aligned to maximize organizational performance.
For example, if organizational restructuring is required as part of a solution, we also pay attention to the behavioral changes necessary to support the new structure. Conversely, if the focus is on culture change, we make sure that the newly desired behaviors are fully supported by a company's performance management and reward system.

Examples of how E&W help companies design a high performance organization

The best organizational design comes by conscious intention - not by default


A major financial services company was no longer responsive to customers' needs and, as a result, had lost market share. The company also found itself facing escalating transaction costs, poor risk selection, and a changing regulatory environment that its employees were not prepared to deal with.

View case study 1 to see how E&W helped this company improve service, reduce costs and revitalize its insurance business line.

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