Organizational Design & Development

E&W are skilled practitioners in designing both an organization's "hardware" (e.g. structure, systems and procedures) and its "software" (e.g. culture, leadership, team and individual behavior), ensuring that all of these complex factors are aligned to maximize organizational performance.
For example, if organizational restructuring is required as part of a solution, we also pay attention to the behavioral changes necessary to support the new structure. Conversely, if the focus is on culture change, we make sure that the newly desired behaviors are fully supported by a company's performance management and reward system.

Examples of how E&W help companies design a high performance organization

• Align executives and employees around an organization's vision, strategy and goals.
• Conduct organizational, team and individual assessments (e.g., of capabilities, culture, concerns) to determine areas for improvement and assess progress.
• Redesign an organization's structure, team and individual jobs to support its strategy and goals.
• Reshape a company's culture through job design, performance management systems, training and leadership practices.
• Integrate organizational cultures to realize the benefits of mergers and acquisitions.
• Clarify roles at division, team and individual levels to establish accountability, responsibility and decision-making authority.
• Build the necessary strengths for high performing, sustainable, inspired teams.

The best organizational design comes by conscious intention - not by default

Profile

A major financial services company was no longer responsive to customers' needs and, as a result, had lost market share. The company also found itself facing escalating transaction costs, poor risk selection, and a changing regulatory environment that its employees were not prepared to deal with.

View case study 1 to see how E&W helped this company improve service, reduce costs and revitalize its insurance business line.